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Choosing your colour, getting started, caring for your lenses, delivery and returns: everything you need to know, straight up.
Page updated on 8 October 2026
Choosing your colour and effect
Each product page describes the design's effect based on its images. Here's how to find your way.
Three intensities
- Subtle: a soft colour that lets your natural shade show through.
- Noticeable: a clear-cut colour that stands out more.
- Bold: full-cover or patterned designs for Halloween, cosplay or a party.
Lens on its own or worn: why the result changes
On its own against a background, a lens often looks brighter. On the eye, its tint sits over your iris: depending on how opaque the design is, your natural colour shows through more or less.
Light or dark eyes
On dark eyes, translucent tints show less: for a visible change, go for a noticeable or bold effect. On light eyes, the tint blends more with your natural colour.
Light, distance and camera
Daylight, indoor lighting, a night out: the result changes with light, distance and camera.
Full-cover designs and low light
Some tinted or full-cover lenses can affect your vision, especially in low light or at the edges. Follow the leaflet and don't drive with them if it advises against it.
Torn between two looks? The Duo lets you pick two different colours.
First use
The leaflet comes first
These tips follow the general precautions found in contact lens leaflets. They don't replace your design's instructions for use: if anything differs, the leaflet prevails. Read it carefully before use.
- Before first use, ask an eye-care professional for advice (ophthalmologist, optician or optometrist).
- Wash and dry your hands before putting your lenses in or taking them out.
- Never share your lenses: a lens that has been worn must not be used by anyone else.
- Stick to the maximum wearing time stated in the leaflet and don't sleep in your lenses.
- Follow the warnings in the leaflet, especially about driving and contact with water (shower, bath, swimming pool).
- Remove the lens straight away if you feel pain, irritation, burning, itching, redness, unusual watering, marked dryness or blurred vision. If symptoms persist after removal, see a healthcare professional (ophthalmologist).
- For an event like Halloween, do a trial run in advance, without rushing.
Care
How long to use your lenses, when to replace them and which care solution to use are stated in each design's leaflet. Always follow it.
- Clean, dry hands every time you handle them.
- Never clean your lenses with tap water.
- Don't reuse storage solution.
- Keep make-up and sprays away from your lenses.
- Don't use your lenses after the expiry date.
Delivery
Standard delivery is included from one pair.
- Delivery time
- Halloween & cosplay: 3 to 5 working days, preparation included.
Everyday colours: 5 to 12 working days, preparation included.
An order combining both ranges is delivered within the longer time at the latest.
If your order hasn't been delivered within 35 days of being confirmed, you get a refund. - We deliver to
- The whole European Union
- Tracking
- Tracking number sent by email.
- Charges on delivery
- None: any import duties and taxes are covered by Tintala.
Parcel lost, late or damaged?
Email us at contact@tintala.com with your order number (and photos if it's damaged): we'll send your order again or refund you.
Returns and withdrawal
You have a legal period of 14 days from receipt to withdraw from your purchase, without giving a reason.
- How to withdraw
- Fill in the online withdrawal form, available from this question in our FAQ: How do I withdraw from my purchase?
- Return address
- 30 chemin des Horizons, 06330 Roquefort-les-Pins, France
- Return shipping
- Paid by Tintala.
- Refund
- Within 14 days, using the payment method of your order.
Legal exception (Article L221-28 5° of the French Consumer Code): the right of withdrawal does not apply to lenses whose sealed sterile packaging (blister or vial) has been opened after delivery, for hygiene and health-protection reasons. Lenses whose sealed packaging is intact can be returned.
You also benefit from the legal guarantee of conformity (2 years from delivery) and the legal guarantee against hidden defects.
FAQ
Your questions, answered
Prices, choosing your look, first use, delivery, returns: the essentials in a few answers.
What's in a pair?
A pair is 2 coloured contact lenses: one for each eye.
How much are a pair and the bundles?
Everyday colours
A pair costs €29,99 including VAT, with standard delivery included from one pair.
Bundles, in any shades you like, lower the price per pair:
- Duo (2 pairs): €49,99
- Trio (3 pairs): €64,99
- 10-Look Pack (10 pairs / 20 lenses): €149,99
In your cart, the best-value combination of bundles is worked out automatically.
Halloween & cosplay
Halloween designs: €22,99 per pair, €9,99 off the total from 2 Halloween pairs (Duo at €35,99) and €14,99 per pair from 10, applied automatically in your cart.
How do I choose my colour and effect?
Every product page states the design's effect: subtle, noticeable or bold. On dark eyes, translucent tints show less: for a visible change, go for a noticeable or bold effect.
Why does the result vary?
The result depends on the design, your eye colour, the light and the distance. The same design can look different in daylight, indoors or on camera.
How are your visuals made?
Our visuals are digitally harmonised; the result varies with eye colour and lighting.
How do I put my lenses in and take them out the first time?
First read your design's official leaflet and, before first use, ask an eye-care professional for advice. Our First use section brings together the general precautions to know.
How long can I wear them, when do I replace them, how do I care for them?
The maximum wearing time, the period of use, when to replace your lenses and how to care for them are stated in each design's leaflet: always follow it.
What precautions should I take (sleep, water, sharing, driving, make-up)?
Follow the warnings in the leaflet. Never share your lenses and don't sleep in them. Never clean them with tap water and keep make-up and sprays away from them. For driving and water (shower, bath, swimming pool), follow the leaflet's instructions.
Discomfort or irritation: what should I do?
Remove the lens straight away if you feel pain, irritation, burning, itching, redness, unusual watering, marked dryness or blurred vision. If symptoms persist after removal, see a healthcare professional (ophthalmologist). A problem with a product? Stop using it and contact us.
Do the lenses correct your eyesight?
Not for now: our current designs don't correct your eyesight.
Full-cover Halloween designs: can I see properly, especially at night?
Some tinted or full-cover lenses can affect your vision, especially in low light or at the edges. Follow the leaflet and don't drive with them if it advises against it.
What delivery time, tracking and countries?
Standard delivery is included from one pair.
Halloween & cosplay: 3 to 5 working days, preparation included.
Everyday colours: 5 to 12 working days, preparation included.
An order combining both ranges is delivered within the longer time at the latest.
If your order hasn't been delivered within 35 days of being confirmed, you get a refund.
We deliver to: the whole European Union.
Ordering for Halloween: how much time should I allow?
Allow for the delivery time below when you place your order, and plan a trial run before the party.
Halloween & cosplay: 3 to 5 working days, preparation included.
If your order hasn't been delivered within 35 days of being confirmed, you get a refund.
Is there anything to pay on delivery, or customs charges?
No: there's nothing to pay on delivery. Any import duties and taxes are covered by Tintala.
How do I withdraw from my purchase?
You have a legal period of 14 days from receipt to withdraw from your purchase, without giving a reason.
Fill in our online withdrawal form: you'll get an acknowledgement by email. Return shipping is paid by Tintala and we refund you within 14 days, using the payment method of your order.
Exception: lenses whose sealed sterile packaging has been opened can't be returned, for hygiene and health-protection reasons.
What guarantee if a product is faulty?
You benefit from the legal guarantee of conformity (2 years from delivery) and the legal guarantee against hidden defects. A problem with a product? Stop using it and contact us.
My parcel is lost, late or damaged: what should I do?
Email us at contact@tintala.com with your order number (and photos if it's damaged): we'll send your order again or refund you.
Can I mix designs in a bundle?
Everyday colours
Yes. Offers work with any shades you like: mix the designs you want in a Duo, a Trio or a 10-Look Pack.
Halloween & cosplay
Halloween designs have their own prices (Duo at €35,99, €14,99 per pair from 10 pairs): all your Halloween pairs count, whatever the designs, but they don’t mix with the everyday colours in the same bundle.
What's the lens diameter?
When the supplier documents it, the diameter is listed on the product page.
Who is Tintala? How can I contact the shop?
Tintala is an online shop for coloured contact lenses. To write to us, use the email address or the form below; the operator's identity is given in our legal notice.
Contact
A question about a design, an order or a delivery? Write to us.
A problem with a product? Stop using it and contact us.
Legal information
Legal notice
- Site operator
- Lucas Frasson SCHERER
Sole proprietorship (EI) — trading name Printcraft - Address
- 60 rue François 1er, 75008 Paris, France
- SIREN
- 992 677 864
- Registration
- RCS Paris 992 677 864
- SIRET
- 992 677 864 00017
- VAT
- VAT not applicable, article 293 B of the French General Tax Code (CGI)
- contact@tintala.com
- Publication director
- Lucas Frasson Scherer
- Host
- Shopify International Limited
The Sidings, 4th Floor, Grand Canal Quay, Dublin D02 E7K8, Ireland
Our terms and policies: