Delivery

This translation is provided for information only. In case of any difference, the French version prevails.

Last updated: 19 October 2026

Where do we deliver?

We deliver to all European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France (mainland and Corsica), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We do not deliver to: the French overseas departments, regions and collectivities, or the Canary Islands, Ceuta and Melilla (territories outside the tax territory of the European Union, where taxes would be charged on delivery).

How much does it cost?

Standard delivery is included in the price of the products: no delivery fee is added to your cart.
Nothing is payable on delivery: any customs duties and import taxes are paid by us.

How long does it take?

Your order is delivered within the following times of being confirmed, preparation included:

3 to 5 working days for Halloween & cosplay lenses;
5 to 12 working days for Everyday colours lenses.

An order that includes both ranges is delivered within the longer delivery time at the latest.

If your order has not been delivered 35 days at the latest after it was confirmed, you are refunded.

This commitment is in addition to your legal rights: if your order is not delivered within the stated time, you can also ask us in writing to deliver it within a reasonable additional period and then, if it has still not been delivered, cancel your order and be refunded (articles L216-2 and L216-3 of the French Consumer Code).

Tracking your parcel

As soon as your order is shipped, we e-mail you a tracking number so you can follow your parcel.
Your parcel is shipped by our supplier and handed to a carrier suited to the destination country: the carrier's name appears in the shipping e-mail, together with your tracking number.

Lost, late or damaged parcel?

E-mail us at contact@tintala.com with your order number (and photos if it is damaged): we resend your order or refund you.

When you receive it, check the condition of the parcel and of the lenses' sterile packaging. Never use a lens whose sterile packaging is damaged or open.

Delivery address

Check your address before confirming your order. If there is a mistake, e-mail us as soon as possible at contact@tintala.com: we will do our best to correct it before shipping.